Introduction
Top Limo (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or communicate with us through SMS, phone calls, or email. By using our services, you agree to the practices described in this policy.
Information We Collect
We may collect the following types of personal information:
Contact Information: Name, phone number, email address.
Booking Information: Pickup/drop-off location, travel date/time, passenger details, payment method.
Communication Data: SMS messages, call details, and emails exchanged with us.
Website Usage Data: IP address, browser type, device information, and cookies for website functionality.
How We Use Your Information
We use your information to:
Provide and manage limo booking and transportation services.
Confirm reservations, send trip updates, and customer support via SMS, email, or phone.
Process payments and invoices securely.
Improve our website, services, and customer experience.
Comply with legal and regulatory requirements.
SMS/Text Messaging Policy
By providing your mobile number, you consent to receive booking confirmations, reminders, and important service updates via SMS.
Message frequency may vary depending on your booking activity.
Message and data rates may apply based on your carrier.
You may opt out at any time by replying STOP to our messages. For help, reply HELP or contact us at info@toplimo.ca.
Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share information only with:
Service providers assisting in booking, payment, or communication.
Law enforcement or regulators when required by law.
Data Security
We take appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections or updates to your information.
Withdraw consent for communications at any time.
Request deletion of your data, subject to legal obligations.
Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors.
Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Top Limo
Website: https://www.toplimo.ca
Email: info@toplimo.ca
Phone: +1-647-957-9333